01
Emergency call
You call, we ask three questions: where is the water coming from, how deep is it, and is anyone sick or elderly in the home. We dispatch the nearest crew, usually within 60 to 90 minutes for most Florida metro areas, and tell you to shut off the water supply and avoid contact with the waste.
02
Inspection and scope
On arrival, a technician walks the property with a moisture meter, thermal imaging camera and boroscope to find hidden saturation behind baseboards and inside wall cavities. We photograph everything, mark the affected zone, and give you a written scope and price before any work begins.
03
Extraction and removal
We pull standing sewage with a water extraction unit, then remove contaminated carpet, padding, drywall up to the flood line, and any insulation that has absorbed waste. Materials go into sealed bags and off-site. This phase usually takes 2 to 4 hours on a typical residential backup.
04
Sanitization and drying
Every exposed surface gets antimicrobial spray, then we set air movers, dehumidifiers and drying mats. We check moisture readings daily and adjust equipment until the structure hits its dry standard, which takes 3 to 5 days for most Florida homes depending on humidity and wall construction.
05
Final walkthrough
We pull the equipment, take final moisture readings, and walk you through the finished space. You get a drying log, photo documentation for your insurer, and a written warranty on our work. If anything still reads wet, we keep drying at no extra charge.